We understand there are uncertainies for traveling and that many people are affected and are facing difficulties at this time. If you are unable to come because of travel bans or the continuing pademic. Please consider rescheduling your booking for a different date. One that is convenient and safe for you of course. It would help us tremendously if you would consider rescheduling your booking rather than canceling it. We are taking bookings for 2021 and there is no fee to move your booking, it can be moved multiple times.
Under normal circumstances to receive a refund you must cancel seven days prior to your trip and a 10% cancellation fee will apply. Due to the Coronavirus pandemic we are changing our policy to the following: to receive a refund you must cancel three days prior to your trip and a 5% cancellation fee will apply. If we cancel your trip we will offer a full refund.
Here at Denali Raft Adventures, Inc, we’re confident that we’ll get through these challenging times.
We appreciate any time you would give to considering this alternative and thank you for choosing us in the first place. However, if you still feel more comfortable with a refund, we totally understand and will get your refund issued as soon as possible. To start the refund process please email us at firstname.lastname@example.org with your reservation number, reservation name, good phone number to contact you for your credit card number and a good time to call. To protect credit card numbers we do not save customers’ numbers.